About Us

Our Mission is to provide caring and quality customer service, to enhance the relationship between the citizens of Phenix City, AL and their local government and to promote the City of Phenix City’s commitment to community service by providing you direct access to our 311 Citizen Service Center designed to submit, track, monitor and manage citizen requests and ensure the delivery of efficient citizen services, by quality people.

Our Commitment is to provide complete, accurate and timely information to citizens and employees regarding service requests submitted to city departments by the citizens of Phenix City, AL.

Our Vision is to provide a user-friendly and reliable connection to city resources, ensuring your requests for service are streamlined to the appropriate city department personnel so they can manage your expectations and exceed them- providing you with quality work and the exceptional city services you deserve.